Refund policy
Return Policy
To initiate a return, please use our customer portal HERE.
We want you to be happy with your purchase from The Luxe Collective! Please review our return policy carefully:
Store Credit Only
We issue store credit for all eligible returns.
Return Timeframes
Initiation: Returns must be initiated within 7 days of delivery.
Shipping: You have 4 days to ship the item back after your return is approved.
Local Pickup Orders: If you selected local pickup, you must reach out within 7 days of your order being marked as delivered to request a return.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Items with a discount of 20% or more (including sale items or orders where discounts total 20% or more)
- Accessories
- Swimwear
- Shoes
Late Returns
Items shipped back outside of the 4-day return window (after approval) will be returned to the sender.
Condition of Returned Items
To be eligible for store credit, items must be returned in their original condition:
- With tags attached
- Buttoned up
- Folded appropriately
- Free of excessive human or animal hair
- Free of smoke smell
- Free of makeup marks or smears
Items returned with these issues may not receive full credit.
Denied Returns & Restocking Fee
If returned items do not meet these requirements, the return may be denied.
If returned items are not in original condition, a $10 restocking fee will be deducted from your store credit.
Defective Items
If you receive a defective item, please contact customer care at
shoptheluxecollective@gmail.com within 2 days of receiving the item.
Include a photo of the damage in your email.
If we are not notified within 2 days, the item will no longer qualify for a return or replacement.
Return Limits
Because our boutique features limited inventory, small-batch collections, and fast-moving seasonal styles, our return policy is designed to reflect the unique nature of our offerings and the number of returns we can realistically accommodate each month.
We do accept returns on eligible items, but customers are limited to a maximum of returning 7 items per month.
This helps us maintain fairness, manage inventory, and continue offering curated, high-quality pieces.
Important Considerations
The Luxe Collective is not responsible for:
- Damages caused by improper care or handling
- Incorrect sizing selected by the customer
Colors may vary due to lighting and screen settings. These situations do not qualify as defects, and the buyer will be responsible for return shipping costs.
If you receive an email that your item was damaged upon return arrival, you may purchase another shipping label to have the item sent back to you.
Shipping Policy
Shipping Delays and Lost/Damaged Packages
The Luxe Collective is NOT responsible for:
- Shipping delays with USPS or UPS
- Lost, damaged, or marked delivered items
We carry up to $100 worth of insurance on all packages.
If your package is lost or damaged, you must file a claim directly with the carrier:
- USPS Claims
- UPS Claims
Tracking Information
Please allow 1–3 days for tracking information to update.
Contact us after the estimated delivery time has passed.
Incorrect Address Disclaimer
It is the buyer’s responsibility to ensure the shipping address is entered correctly.
We are not responsible for packages returned due to incorrect or undeliverable addresses.
Order Changes & Cancellations
We do not cancel orders or make edits once placed.
Returns & Exchanges Add-On (Optional)
Consider adding return protection to your order for added flexibility.
With protection: enjoy easier returns and exchanges.
Without protection: returns follow standard policy.
Customer Service and Dispute Resolution
Our goal is your satisfaction.
If you have any concerns, please contact us at:
maileigh@shoptheluxecollective.com
We are committed to working with you to find a fair solution and encourage reaching out before pursuing disputes.